Privacy Policy

Heer helps businesses analyze customer feedback from authorized sources, including Instagram comments connected by the business owner or an authorized team member.

We collect only the data needed to provide the service: account identifiers, public profile metadata, post/comment metadata, comment text, timestamps, and operational analytics generated by Heer.

We use this data to classify sentiment, detect recurring themes, and generate action summaries for the connected business. We do not sell customer data.

To request deletion or ask a privacy question, contact the Heer team through the support channel provided to your account or use the data deletion page on this site.